October was about helping you act on what's happening in your business. Lia now spots revenue opportunities for you each night, clients can bring their friends along, and you can see exactly where every new client came from. Here are the five biggest updates of the month, followed by everything else that landed.
The top 5 of October
LIA Suggestions: revenue opportunities, ready to send
Each night, LIA reviews your account and surfaces up to three revenue opportunities on your Reports page, ranked by how much revenue is at risk. Each one comes with the message already written, so you can send the email, SMS, LegitFit DM or community announcement in one click.
LIA looks for three kinds of opportunity:
- Recover revenue: failing payments flagged for follow-up.
- Keep clients: no-show spikes and drop-offs caught early.
- Grow revenue: pay-as-you-go clients nudged towards a membership.
Friends in the LegitFit app
Clients can now add friends in the app by scanning each other's QR code. They can see each other's upcoming bookings and open-gym check-ins, and book in to join them in a tap. Friends keep each other showing up, which means more repeat visits and fuller classes for you.
Ask Claude or ChatGPT about your business
You can now connect your LegitFit account to Claude or ChatGPT straight from the Reports page, then ask questions about your own business in plain English. Manage your connections and see your monthly usage in Settings.
Know where every new client comes from
Every new client now records where they first found you, whether that's a campaign link, a referral or a branded-app sign-up. You can see what new clients do after joining and how much revenue each lead source brings in. To make tracking easy, the new UTM builder creates links you can share across your website, socials and ads.
Payments in the client profile
You can now see a client's full payment history and manage their cards right from their profile. Clients get every receipt in the app, ready to download. And adding a default card for new clients is quicker, with no need for a £/$/€0 transaction.
Everything else we shipped in October
Save time on admin
- Fewer clicks: "Add another", quick credit buttons and recent clients when assigning saved pros 3,812 clicks in the first week.
- Service-first session booking: assigning a session now defaults to the client's service, and you can make a new purchase in the same window.
- Enterprise client adding: enterprise accounts can add clients on behalf of their pro accounts.
Keep clients engaged
- Client Engagement table for everyone: now on for every pro, and staff see the clients assigned to them.
- Easier guest bookings: extra guest details are now optional, so clients can bring a guest in fewer taps.
- Gmail control in the LIA inbox: connect or disconnect Gmail for LIA straight from the inbox.
Coming up next
- Joint and group memberships: one payer shares a membership's credits with linked clients and manages the billing.
- Auto suggestions: fields fill in based on what you've entered before, so admin takes less thought.
- Committed Club: set a monthly attendance goal and let clients compete to reach it.
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