Q3 2026 LegitFit Product Recap

Q3 was our busiest quarter of shipping yet. Between July and September we released new features almost every week, from an AI assistant that answers your clients' messages to VAT on every product you sell.

Here it is, all in one place. Below you'll find the five biggest updates of the quarter, followed by a quick rundown of everything else that landed. Grab a coffee and see what you might have missed.

Our top 5 of Feature Releases for Q3 2026

1. Meet Lia, your AI messaging assistant

Lia answers your clients' questions, handles booking enquiries and keeps conversations moving while you're on the gym floor. Over the summer she learned to share membership and class links, add clients to waitlists, book free sessions, and now cancel bookings too, collecting any cancellation fee before it goes through.

You stay in control. Choose which channels Lia covers, set boundaries for trickier conversations like freezes, and pause her any time. The moment you reply to a client yourself, Lia steps back for that conversation.

Lia is now open to every LegitFit pro, and 80 pros joined in the first weekend. Gmail and Instagram support are in beta too.

2. Tax rates on memberships, packages, bookings and shop

You can now create custom tax rates, such as VAT, and apply them across everything you sell. Set a default rate once and it applies automatically to every new product. Choose inclusive or exclusive pricing, edit rates per product any time, and tax shows clearly on invoices and receipts.

3. Presale memberships

Opening a new site or launching a founding-member offer? Presale memberships let clients pay up front, with usage and billing starting only when the presale ends. Once it ends, they behave like any regular membership, so you can freeze them, adjust billing dates and so on.

4. Reserve with Google

Eligible studios and trainers now get a "Book online" button on their Google Business Profile, across both Google Search and Maps. Clients tap straight through to your public timetable and book with you, with no extra steps and no third-party app in the way.

5. Kisi access control and Tap to Pay

LegitFit now integrates with Kisi, so door access is managed directly through your clients' memberships and bookings, with QR check-in for clients and multi-location access for pros. It's live across iOS, Android and all branded apps. Plus, Tap to Pay lets you take card payments right from your phone on the gym floor.

Everything else we shipped in Q3

Win more clients

• New sign-up page: a faster, mobile-friendly sign-up flow that lifted client sign-ups by 25% in testing.
• All Services hub page: share one link that shows all your public memberships and packages, with easy tabs to browse.
• Public shop item links: share a link to any individual shop item so clients can buy it directly.
• Referral tracking: see when a booking came from a link one of your clients shared.

Get paid, and keep getting paid

• Shop inventory and back-in-stock alerts: set stock counts, stop overselling, and let clients sign up to be notified when an item is back.
• Shop basket: clients can add multiple items to a basket in the app, and you can build a basket for them at the desk, tax included, charged to card or POS.
• POS for packages and shop: take POS payments when assigning packages and shop items.
• ACH Direct Debit (US): a bank-to-bank payment option for US memberships, alongside card.
• Failed payment recovery: clients now get a push notification and an email with a direct link to retry, and payments retry automatically when they click through.
• Membership express checkout: a quicker checkout for memberships.
• Pro-rated prices on screen: see the pro-rated price before you assign a membership.
• Flexible package activation: packages now start on the client's earliest booking, not their first one made.
• Courses: sell a block of repeat sessions as one product and book clients into all of them in one go.

Understand your business‍

• Client Engagement table: a redesigned client table focused on engagement, client status and at-risk clients, so you can act before someone churns.
• Top Revenue Clients: an all-time leaderboard of your clients by total spend.
• MRR chart upgrade: compare potential vs actual MRR and see year-on-year changes.
• Stripe payouts report: see your payout history, amounts, bank and status on the Reports page.
• Class Performance report: see which classes draw the biggest attendance.
• Attendance reporting: now lives on the Reports page, and runs faster with tooltips explaining every figure.

Keep clients engaged

• Booking reminders: clients now get a push notification before their booking, plus weekly re-book reminders.
• PAR-Q prompt: booking confirmation emails now prompt clients to complete their PAR-Q before class.

Run your team

• Staff access to assigned clients: staff can view and edit the Timeline, Notes, Progress tracking and Parental Controls of clients assigned to them.
• Tighter staff permissions: staff accounts can no longer edit pro settings or admin details.

Plus dozens of fixes

We also squashed bugs across billing, broadcasts, bookings, reports and the app, including fixes to pro-rata calculations, same-day appointments and push notifications.

Coming up next

Q4 is already moving. Here's a peek at what's just landed and what's on the way:

• Lead source reporting (just landed): see new MRR and payments broken down by where your clients came from, all on the Reports page.
• Joint and family memberships (coming soon): one membership covering multiple clients, built for couples and families.

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