To The Max Fitness Terms & Conditions Updated 04/07/2023

1. Services Provided:

1.1 - To The Max Fitness (TTMF) agrees to provide training and coaching services to the

Client as described in their training plan or membership package.

1.2 - All sessions must be completed within the 12-week period, including any that are

missed due to holidays, work commitments, or other circumstances that prevent you from

attending your sessions.

1.3 - When sessions are missed due to ill health, injury or other personal reasons, we will

endeavour to reschedule these later within the same 12-week block. Should these

absences occur in Week 12, we will use our reasonable discretion to permit you to carry

over a maximum of 3 sessions into your next block, or within a period of 2 weeks after the

end of your 12-week block.

1.4 - If sessions are missed as a result of coach absences, annual leave, or necessary gym

closures, we will aim to provide advance warning and, where possible, cover for all

sessions with another trainer, availability permitting.

1.5 - Unless sub-clause 1.3 applies, sessions that are not redeemed within the 12-week

period will be considered void. For instance, if the Client undertaking the 2023 Silver

Membership Package has completed 22 out of 24 sessions, their 2 remaining sessions will

not be carried over to their next block.

1.6 - TTMF will provide regular updates on the number of sessions the Client has

completed within the Client’s current block, how many credit sessions the Client has

outstanding, and how many weeks the Client has remaining to book these in. Please note

that there is no limit on how many sessions the Client can complete per week. For

example, if the Client has 2 weeks left of their 12-week block and has accrued 4 credit

sessions, they may increase their weekly sessions in the final 2 weeks to ensure all their

sessions are used up.

2. Client Responsibility:

2.1 - The Client acknowledges that participation in the fitness training program at TTMF

involves certain risks and assumes full responsibility for their own health and safety.

2.2 - The Client agrees to disclose any pre-exisiting medical conditions, injuries or

limitations that may affect their ability to participate in the fitness program.

2.3 - The Client agrees to follow the instructions & guidance provided by TTMF, including

but not limited to the proper use of equipment, following instructions from trainers, and

maintaining appropriate behaviour and hygiene standards. Failure to comply may result in

termination of the Client’s membership.

2.4 - The Client acknowledges that results may vary based on individual efforts,

commitment, and adherence to the program.

3. Payment and Cancellation:

3.1 - The Client agrees to pay TTMF the agreed-upon fee for the training service in

advance or as otherwise specified.

3.2 - The Client may cancel or reschedule a training session at TTMF by providing at least

24 hours’ notice. Failure to provide timely notice may result in forfeiture of that session and

full payment.

3.3 - TTMF reserves the right to modify, suspend, or terminate any training session, class,

or program at its discretion. We will make reasonable efforts to provide advance notice of

any changes whenever possible.

4. Confidentiality and Privacy:

4.1 - TTMF agrees to keep all Client information confidential and will not disclose any

personal or health-related details without the Client’s consent, except as required by law.

4.2 - The Client understands that electronic communications, such as emails or through

online platforms, may have security risks, and TTMF cannot guarantee their absolute

confidentiality.

4.3 - TTMF may request the use of photos or videos for documentation and progress

tracking purposes at TTMF with the client’s explicit consent.

4.4 - TTMF requires 24 hours notice for all cancellations. If less than 24 hours’ notice is

given, that session will be deemed void. Similarly, seeking to rearrange a session within 24

hours beforehand is classed as a cancellation.

5. Limitation of Liability:

5.1 - TTMF shall not be liable for any injuries, losses or damages that may arise from the

Client’s participation in the fitness training program, except in cases of gross negligence or

wilful misconduct.

5.2 - The Client is responsible for the proper care and safekeeping of their personal

belongings while on TTMF premises. TTMF is not liable for any loss, theft, or damage to

personal property.

5.3 - TTMF is not a licensed medical professional, and any nutritional guidance or advice

provided at TTMF should not replace the advice of a qualified healthcare professional.

5.4 - The Client acknowledges and assumes all risk associated with the training program

at TTMF and releases TTMF and the trainer from any liability for damages incurred during

or after sessions.

5.5 - The Client agrees to indemnify and hold TTMF, it’s trainers, and staff harmless from

any claims, liabilities, or expenses arising from the Client’s participation in the training

sessions, except in cases of gross negligence or wilful misconduct on the part of TTMF.

6. Termination

6.1 - Either party may terminate the training agreement with notice, subject to any

applicable cancellation policies and fees at TTMF.

6.2 - Upon termination, any unused training sessions or fees paid in advance to TTMF may

be forfeited, and the Client will not be entitled to a refund.

7. Governing Law and Jurisdiction:

7.1 - This agreement shall be governed by and constructed in accordance with the laws of

England and Wales. Any disputes arising from this agreement shall be subject to the

exclusive jurisdiction of the courts of England and Wales.

By enrolling onto a TTMF 12 Week Transformation package, the Client acknowledges that they

have read, understood and agree to these terms and conditions.